Several authentication or connection problems have been diagnosed on the Rives de l'Yvette residence, but the source of the problem has still not been identified. Please report the problem on our Matrix or Discord discussion channels (https://auro.re/en/contact/) or on the residence's WhatsApp group. Please do not send a ticket to support if you are in this situation.

Ticket opening

Title of the ticket.

Description of your problem. Please give as much information as possible to help us searching for a solution. Here is some information we might need:

  • The type of your problem (membership, connection, payment etc.).

  • The conditions in which you encounter the problem (Wi-Fi/wired connection, on every machines or only one, on a new machine etc.).

  • The locations where you encounter the problem (in your room, in a common space, in a specific building etc.).

An email address to get back to you.

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